Support
WordPress.com is committed to offering unparalleled assistance. No matter which of our plans you’re on, we offer a range of support from forum access to extremely personalized live chat with our expert Happiness Engineers.
Support Tiers Per Plan
WordPress.com provides email support for all paid plans and includes live chat support exclusively on the annual Explorer, Creator, and Entrepreneur plans, ensuring quick and tailored assistance based on user needs and subscription levels.
| Plan | Public Forums | Live Chat | |
|---|---|---|---|
| Explorer (Annual) | ✅ | ✅ | ✅ (Monday-Friday) |
| Explorer (Monthly) | ✅ | ✅ | |
| Creator & Entrepreneur (Annual) | ✅ | ✅ | ✅ (Monday-Sunday) |
| Creator & Entrepreneur (Monthly) | ✅ | ✅ |
Scope of Support
We are more than happy to answer questions related to WordPress.com and provide advice or suggestions for your site. Feel free to ask us anything related to your website’s development, design, customization, coding, and hosting.
Some things fall outside of what we can help with, including but not limited to:
- Help with third-party plugins, themes, and tools not purchased through WordPress.com.
- Logging into non-WordPress.com accounts, such as domain registrars, to make changes or view settings directly.
- Sites running WordPress software but not hosted at WordPress.com.
- Creating or changing the content and design on your site.
- Writing and editing code (including HTML and CSS).
There are several other support teams available for services like Jetpack, Akismet, Jetpack Mobile, and the REST API:
- For help with the Jetpack plugin, please contact Jetpack support.
- If comments are being incorrectly marked as spam, please contact our Akismet team.
- If you are looking for support with the WordPress.com REST API, please refer to the REST API documentation.
- WordPress.com Desktop or Jetpack Mobile app support is available via the Support page on our apps’ website.
How to Get Support
To contact WordPress.com support:
- Visit your website’s dashboard.
- Click the question mark icon in the top right corner to open the Help Center:
- Use the box to search our help guides, covering all aspects of WordPress.com—it’s possible the answer to your question can be found here.
- If you can’t find your issue in the list and still want to contact us, click “Still need help?” at the bottom of the Help Center:
- Here, you’ll see your plan’s eligible support options: public forums, email, and live chat. Select one of the available options.
- Type a detailed description of your question or issue under “How can we help you today?” and click the “Continue” button. After a few seconds, our system will provide an automated response to attempt to solve your trouble.
- If the quick response answers your question, click “Close“, but if you’d like to submit your request to our support team, click the button, depending on your plan, to:
- Ask in the forums: Post your question in the public forms, where you may receive a reply from a savvy member of the community or a staff member.
- Email us: Submit your request via email, and we’ll reply as soon as possible.
- Still chat with us: Begin your chat session with a Happiness Engineer.
If you click Still chat with us, the transcript of your chat session will be automatically sent to your registered email address for WordPress.com so you can review it with our support team in the future. Be mindful to check your spam mail or junk folder in case the transcript is accidentally filtered there.
Last updated: May 12, 2024
